Customer Care

We accept the following major credit cards - Visa and Mastercard. All transactions are processed in real time by a secure server. This is the most secure way you can process transactions on the internet. Your personal credit card details are not seen or stored by anyone here at Cloud Nine Fragrances. Simply stated, your transaction is processed by the bank, approved, and then your order sent.

We also accept Paypal. Simply select this option at checkout and you will be redirected to the Paypal payment page and then returned to the site once you have completed payment.

Direct Bank deposit can also be used to purchase items from this site. Simply transfer the funds from your own internet banking website into the following bank account.

Cloud Nine Fragrances
BSB Number - 033 165
Account Number - 356938

Please use your full name or order number as a reference guide for us here and reply to your confirmation email to confirm the transfer has been made. Once the funds are noted in the account, your order will be sent immediately to your nominated delivery address.

We will also process orders over the phone. Please call the store on 03 8787 5099 to place an order. You can choose to pay with your credit card or also advise us of your intentions to make a bank transfer.

If you have any further questions or queries regarding payments and security at Cloud Nine Fragrances then please email or call 03 8787 5099.


Cloud Nine Fragrances offers a 100% money back satisfaction guarantee on all products purchased from this site. If you are not completely happy with your products, simply return them for a full refund (less postage). Simply contact us and we will ensure a satisfactory arrangement for you.