Shipping & Returns
We charge a flat rate charge of $9.95 Australia wide. If your order totals more than $75, we offer free shipping.
Express shipping is also optional. You can select this option when you check out.
We use Sendle & Startrack for all of our shipping requirements in Australia. This provides a fast and secure way of shipping our products to you. Each order can be tracked, no matter where it is in Australia, eliminating any chance of lost packages. They offer a door to door service which makes sure your order finishes with the correct person. All packages will require a signature to receive them so please include a delivery address that makes sure someone can receive it during business hours. Due to this we cannot send to PO Boxes. If no one is there to receive the parcel, Sendle or Startrack will leave a card and a call can be made to make an alternative time to re-deliver.
There are certain remote locations through out Australia that we cannot deliver to. If you are unsure or believe that this may be you, please call us on 03 8787 5099 or email us prior to placing your order so that we can confirm for you if delivery is possible.
If we do not have enough stock on hand when you place your order, we will wait for your order to be complete before sending it. You will be notified of this as soon as possible. You can choose to have your part order sent to you but you will be required to pay for the postage on the rest of the order once it becomes available.
Returns & Replacements
Please do choose carefully!! If however you are unhappy with your product you can choose between a refund, exchange or credit (minus postage expenses). Please retain your e-receipt for proof of purchase. This is provided the goods have not been opened or used and all seals and containers are intact.