1. Collection of personal information

Cloud Nine Fragrances is the sole owner of the information collected on .We collect information from our users at several different points on our Web sites.

We request information from the client on our order forms. A client must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, the information is used to contact the user.

2. The way personal information is used

The information we collect may be used to provide you with tailored solutions. We may also use this information to contact you regarding issues related to accounts, sales or technical support. On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email.

3. Disclosure of personal information

We regard all information obtained from you as strictly confidential and therefore unless consent is provided we do not share your information with other third parties, with the following exception: this site may contain a small number of links to other sites. Cloud Nine Fragrances is not responsible for the privacy practices or the content of such Web sites.

4. The way to modify and update personal information

If a user's personally identifiable information changes (such as postcode, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our customer support group or, contact us by postal mail.

5. Individual’s privacy when entering information

We may use cookies to keep track and record your preferences and activities on our sites. A cookie is a piece of data stored on the user's computer tied to information about the user. For instance we record IP addresses when you make a purchase to ensure your transaction is not fraudulent. It is optional to allow cookies and they can be disabled using your web browser. If users reject or disable the cookies, they may still access most of our websites.

6. Security of personal information collected

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our order forms ask users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing'. While we use 128-bit SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are kept in a secure environment. If users have any questions about the security of our Web site, users can send an email to

7. Your consent to this agreement

By using our website, you consent to the above mentioned privacy statement. Cloud Nine Fragrances may review and change the privacy statement from time to time, and we will publish the updated statement on the our website .